Questions? We have answers

Inpsycare is a mental health platform offering professional counselling and psychological support services.

You can book an appointment through our website by selecting your preferred service and time slot.

We offer individual counselling, couples therapy, family counselling, group therapy, teletherapy, and career counselling.

InPsyCare is an online mental health platform that offers confidential counselling and psychological support from qualified professionals. Sessions take place by secure video, so you can speak with someone from wherever you feel comfortable. Our promise is simple: Care Beyond Words.

Anyone who would like support. Many people come to us for stress, anxiety, low mood, relationship or family difficulties, life changes, study or work pressure, and career decisions. You do not need a diagnosis, and you do not need a referral.

Not at all. Counselling is just as useful for everyday worries, difficult periods and personal growth as it is for bigger problems. Reaching out early often makes things easier.

Yes. Every professional on our Our Team page shows their profession, designation and years of experience, so you can choose with confidence.

InPsyCare is built around the needs of Indian individuals and families, including Indian languages. If you live outside India, you can still access our support, as long as you speak an Indian language and have an Indian bank account to make your booking.

Choose Book a Session, select the service, the date, your professional and a time slot, accept the Terms and Conditions, and complete your payment. You can also open any profile on the Our Team page and book directly from there.

Yes. On the Our Team page you can filter by language, profession, service and price, then read each profile before you decide.

Each session is 45 minutes.

Online, by video, on our own secure platform. You only need a phone, tablet or laptop with a stable internet connection, and a quiet, private place where you can talk freely.

Our professionals offer sessions in several languages, including English, Hindi and Malayalam. Use the language filter on the Our Team page to see who speaks the language you are most comfortable in.

Log in through the Patient login to see and manage your bookings. You can also download our app, log in, see your bookings and book new sessions right from your phone.

Yes. Rescheduling, cancellation and refunds follow our published policy, which is explained in the questions under Fees and payment and in our Terms and Conditions. For help with a booking, please email info@inpsycare.com as early as you can.

Please email info@inpsycare.com straight away so we can help. If a problem on our side stops your session from taking place, we will offer a full refund or a free reschedule. A stable internet connection, headphones and a quiet room make sessions smoother.

There is nothing you need to prepare. It can help to find a private space, keep headphones handy, and think about what you would like to talk about. If you are unsure where to start, that is perfectly fine. Your professional will guide you.

Your professional will get to know you, listen to what is troubling you and talk about how they can help. It is also a chance for you to see whether you feel comfortable with them.

It depends on you and what you would like to work on. Some people feel helped after a few sessions, others prefer longer support. Your professional will talk this through with you.

Yes. We offer family counselling, and you can book support for someone else with their agreement. Our services are for adults aged 18 and over. Where a service is offered to a minor, a parent or legal guardian must be involved and give consent.

We offer Individual counselling, Family counselling, Career counselling and Third opinion. See the full details on our Services page.

A third opinion is a fresh, independent view from another professional on your situation, for example after you have already been given advice or a diagnosis and would like to be sure. It supports your decisions. It does not replace the professional who is treating you.

Counselling is usually focused on helping you understand and cope with a specific concern or life situation. Therapy is often longer and explores deeper patterns. Our professionals will explain what suits you best, and the two often overlap.

For many common concerns, such as stress, anxiety and low mood, online sessions can be just as helpful as face-to-face ones, and many people find it easier to open up from their own space.

Only a doctor, such as a psychiatrist, can prescribe medication. Counsellors and psychologists do not. Each profile on our Our Team page shows the professional's role.

Yes. Career counselling can help with choosing a path, changing direction, handling workplace stress or building confidence for the next step. Choose Career counselling when you book.

Each professional sets their own fee, and it is shown on their card on the Our Team page, per 45-minute session. You can use the price slider to see professionals within your budget.

You pay online, securely, when you book your session. A booking is confirmed once your payment is recorded and the confirmation is shown or sent to you.

Refunds are calculated from the time your booking was made. Cancel within 24 hours of booking and you receive 70% of the session fee. After that, a refund of up to 20% applies. If you do not attend and have not cancelled, the fee is not refundable. If the session cannot take place because of a problem on our side, you receive a full refund or a free reschedule. Please read our Terms and Conditions for the full policy.

Once a refund is approved, it is normally started within 5 to 7 business days. The time it takes to show in your account depends on your bank, card provider or UPI app.

Yes. What you share with your professional is private. As in all professional counselling, there are limited exceptions where someone's safety is at serious risk, or where the law requires it. Your professional will explain this clearly.

No. InPsyCare's systems do not store medical or clinical records. Your professional may add only a brief, non-clinical note, such as the topics covered and what to focus on next, so that your next session can continue smoothly. These notes are kept for a maximum of three years after your most recent session and are then deleted automatically. Nothing is needed from you.

We take your privacy seriously. Our systems use a Patient ID so that your identity is kept separate from your session notes, and your details are used only to provide and manage your sessions. You can read more in our Terms and Conditions.

Please do not record, photograph or share a session unless everyone involved has agreed in writing. This protects your privacy and your professional's.

No. If you or someone near you is in immediate danger, please call 112. For free, confidential mental health support at any hour you can call Tele-MANAS on 14416. After that, we are here to support you with ongoing care.

InPsyCare is not just a website. We also offer an app for iOS and Android, so you do not have to go to the website every time, and reaching the help you need is easier. Download it, log in, and you can book appointments, see your bookings and manage your care from your phone. Follow us on Instagram for news and updates.

Follow @inpsycare on Instagram for wellbeing tips and announcements, and read our Blog. Download our app, log in and switch on notifications, so you never miss new articles, services and updates.

Please email us at info@inpsycare.com and we will get back to you. You can also send us a message on Instagram.

ICPA is the InPsyCare Centre for Professional Advancement, a career-bridge programme that helps international professionals move into the UK workforce. Learn more on the ICPA page.

Mainly healthcare and social care professionals, such as psychologists, social workers, nurses and occupational therapists. It also supports professionals in finance, management, leadership and academic research who plan a career in the UK.

UK legal, ethical and professional standards, and the registration and compliance requirements of regulators such as the HCPC, Social Work England, the BPS and the NMC. It also offers recruitment support: CV rebuilding, application statements, and interview preparation including competency-based questions and mock panels.

No. ICPA is career training and guidance for professionals. If you would like counselling or emotional support, please book a session with one of our professionals.

Visit the ICPA page, then send us an email at info@inpsycare.com or book an appointment with our specialist team. They will explain the format, duration and fees and answer your questions.

We would love to hear from you. Visit our Career page to learn about FastTrack, our quick application route for qualified professionals.

COSMiC is the platform our professionals use to manage their sessions, clients, availability and earnings. Practitioners log in through the Staff login. Clients use the Patient login instead.

Please send an email to info@inpsycare.com with your question and the team will reply soon. You can also send us a message on Instagram, and the team will look into it and update you.